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The first provider to provision Contact Center and BPO services to US clients from Ecuador
Portfolio
Of Services
  • Combining the expertise and proven delivery resources of the two largest Contact Center service providers in Ecuador.

  • Partnering with leading universities to employ their bilingual students during college, and offer full-time jobs when they graduate.

  • Offering our clients executive sponsorship and pricing not available from other near-shore service providers.
Contact
Center

The Ecuador Advantage

People

We have a highly skilled team of professionals ready to provide exceptional service to your clients.

Infrastructure

We use modern facilities and advanced technology to make our operations in Ecuador more efficient.

Economic Stability

Ecuador provides a stable and predictable economic environment for a prosperous future in your industry.

Geography

Our time zone allows us to offer uninterrupted support to your clients in any country across the globe.

A Tourism PowerHouse

Ecuador has exuberant landscapes and a privileged geographical position in the middle of the world. which added to its natural attractions, the immensity of its biodiversity and its rich cultural heritage, make the country a tourist power in the region


Service Excellence Framework

  • Provisioning services using delivery models that result in very high quality of services
  • Deploying proven delivery processes based on industry best practices
  • Leveraging industry best practices and security tools for protecting your confidential information
  • Embracing technology – eliminating work by automating it and scaling capacity beyond traditional processes – to perfect your customer experience
  • iso2

    ISO

    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    ISO
    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    iso2

    COPC

    Deploying proven delivery processes based on industry best practices.

    COPC
    Deploying proven delivery processes based on industry best practices.

    iso2

    PCI DSS COMPLIANT

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT
    Leveraging industry best practices and security tools for protecting your confidential information.

    One Single Point of Contact

    Transparency

    Seamless, clear and continuous communication

    A willingness to share risks and rewards

    Proactive problem solving

    Operations focused on interpreting data and seeding new ideas

    Flexibility and responsiveness – can quickly react to your changing business needs

    Improved financial performance

    1. Lowering costs
    2. Reducing customer churn
    3. Leveraging analytics to pursue new revenue opportunities

    Enhanced operations

    1. Provisioning services during regular US operating hours
    2. Improving customer service
    3. Implementing disaster recovery through geographic diversity


    Largest clients

    claro
    chubb
    pichincha
    diners
    visa
    discover
    mastercard

    Contact Us

    If you'd like to learn more, just reach out to us through our contact information.

    Upload your CV

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