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Service Excellence Framework

  • Provisioning services using delivery models that result in very high quality of services
  • Deploying proven delivery processes based on industry best practices
  • Leveraging industry best practices and security tools for protecting your confidential information
  • Embracing technology – eliminating work by automating it and scaling capacity beyond traditional processes – to perfect your customer experience
  • iso2

    ISO

    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    ISO
    Provisioning services using delivery models that result in very high quality of services ISO 27001-9001.

    iso2

    COPC

    Deploying proven delivery processes based on industry best practices.

    COPC
    Deploying proven delivery processes based on industry best practices.

    iso2

    PCI DSS COMPLIANT

    Leveraging industry best practices and security tools for protecting your confidential information.

    PCI DSS COMPLIANT
    Leveraging industry best practices and security tools for protecting your confidential information.

    One Single Point of Contact

    Transparency

    Seamless, clear and continuous communication

    A willingness to share risks and rewards

    Proactive problem solving

    Operations focused on interpreting data and seeding new ideas

    Flexibility and responsiveness – can quickly react to your changing business needs

    Improved financial performance

    1. Lowering costs
    2. Reducing customer churn
    3. Leveraging analytics to pursue new revenue opportunities

    Enhanced operations

    1. Provisioning services during regular US operating hours
    2. Improving customer service
    3. Implementing disaster recovery through geographic diversity